Stock and Merchandise Sales Floor. Shop assistants often serve as a shop’s sales force. *Indeed provides this information as a courtesy to users of this site. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. Sales assistants work in an extremely fast-paced sector and you can expect every single working day to be completely different. Don’t exceed two pages. Setting up promotional displays. Easy-going people who thrive in a fast-paced environment (the holiday shopping season and other busy shopping weekends can be overwhelming) and remain calm when faced with an irate customer make great shop assistants. Some end up in the home office. Besides these traits and areas of knowledge, the following skills are required to find employment as a shop assistant: Shop assistants only need a high school diploma to find employment. A shop assistant will be expected to know about the prices of the shop's products and interact with customers with the aim of selling. 1. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. The Shop Assistant will assist customers by providing product recommendations, answering questions, alerting customers to product options and expanding sales revenues by up-selling support programs and product accessories. The responsibilities and duties section is the most important part of the job description. Examples of Shop Assistant responsibilities Assist in maintaining the back stock room and setting up merchandise displays on the sales floor Develop solutions for customers by listening to their needs and recommending the appropriate products Greet customers as they enter the store and help them to find the proper team member to assist them Serving customers and taking payments are the key responsibilities of shop assistants. In addition to filling the floor, Store Assistants have to keep … The most common employers include supermarkets, fashion, telecommunications, electronics, automotive, and home improvement industries. As a store assistant, you’ll spend lots of time on your feet serving customers, making recommendations, helping, advising, directing and dealing with enquiries. This information tells readers everything they need to know about the position. What we'll offer you. These duties may involve tasks like stocktaking, ordering of stock, tracking product returns and general administrative duties like generating sales reports or doing financial administration. Below is a job description example, comprising of major duties, tasks, and responsibilities usually carried out by assistants on sales in most retail firms: Monitor stock levels to facilitate restocking and replenishment of emptying shelves Provide customers with information on … Depending on the retailer worked for, they may also advise customers, assist in locating requested goods, provide information on products, stack and display merchandise, and order stock Organising promotional events. Daily tracking and reporting to the shop manager. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? National Customer Service Association – This organization is dedicated to providing its members with continuing professional development to improve their customer service skills. If that sounds like you, check out the list of resources below. Our ideal candidate will have retail manager skills with a sharp business mindset. They also order new merchandise and ensure received items are properly displayed. Working in a retail environment, shop assistants have to be comfortable being on their feet for extended periods of time, as well as moving and lifting boxes in the stockroom. Keeping the shop floor clean and tidy at all times. This helps shop assistants provide the best service to customers. Shop floor assistants are responsible for helping customers find products. One thing about this job is no two days are ever exactly the same. Attending training sessions. Results-oriented Shop Assistant with talent in sales and inventory management for small retail businesses. Strong product knowledge of the products their shop is essential; those who work in automotive, telecommunications, home improvement, and electronics must possess specialized knowledge to best serve customers. Our busy electronics store is looking for a Shop Assistant who enjoys working with the public and is interested in building their sales career. Market-leading package. The kinds of duties that these assistants are expected to perform vary from store to store. Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc. When it comes to finding jobs as an assistant store manager, you’ll want to make sure your resume stands apart from the others. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. To get you started, here are some tips for creating an effective job description. They are responsible for the overall cleanliness, upkeep and maintenance of a store. The general term will optimise your job title to show up in a general search for jobs of the same nature. This duty can involve lifting and carrying items short distances. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking. Shop assistants perform tasks necessary in the operation of a brick-and-mortar retail environment. Examples of Sales Assistant responsibilities. You may also include soft skills and personality traits that you envision for a successful employee. Average salary (a year) £12,500 Starter. Shop assistants can learn a lot from these theory-backed rules. Shop assistants generally have experience in retail or other merchandise sales. The responsibilities and duties section is the most important part of the job description. Perform Opening and Closing Housekeeping Tasks. While others may shirk at the responsibility, our people love to roll up their sleeves and keep the store running as efficiently as possible. Highlighting special promotions to customers. Duties and responsibilities of a Sales Assistant do? Because the skills needed by a floor assistant are general in nature, this is often an entry-level job. Next, a Shop Assistant is also involved in back office support duties as an aid to the store manager. They interact with new customers each day and spend their time switching between customer service, visual merchandising, and stocking tasks. Work with customers to determine their needs and then recommend the right product to solve the customer’s problem. Shop assistants perform the basic housekeeping tasks necessary to get a store back in shape after a day of business. We recommend it to be the most substantial section in your job description so readers receive sufficient information about what the job is like. This includes windexing windows and mirrors, dusting fixtures, and vacuuming the shop floor. A great job description starts with a compelling summary of the position and its role within your company. Well, let our Store Assistants tell you and watch their videos. Constantly working to develop and increase sales under the supervision of the Shop Manager. An assistant store manager renders support to the store manager in achieving the store productivity goals. Assist in maintaining the back stock room and setting up merchandise displays on the sales floor, Develop solutions for customers by listening to their needs and recommending the appropriate products, Greet customers as they enter the store and help them to find the proper team member to assist them, Use the company’s POS system to cash customers out or administer returns, Collaborate with other team members to keep the sales floor area clean and organised at all times, 2+ years’ customer service experience preferred, Must be able to work weekends and holidays, Excellent verbal and written communication skills. Sales assistants oversee the arrangement of window displays and general store layout. Assistant Store Manager Job Seeking Tips. Working within established guidelines, particularly with brands. The ideal candidate for this position has experience working in retail and a strong dedication to providing exceptional service for customers. Want to know more? This helps shop assistants provide the best service to customers. In some companies, shop assistants work on the stock team to receive shipments each day, scan in the boxes and process the product based on company standards. The responsibilities section is one of the most important parts of your assistant store manager job description. A great job title typically includes a general term, level of experience and any special requirements. Alternative titles for this job include Shop assistant, sales person, store assistant, retail assistant, retail sales assistant. In many shops the assistants will be expected to reach monthly sales targets, which can lead to a pressurized work environment. Shop assistants use a pricing gun linked to their company’s inventory system to check for price changes and then use a label printer to print and apply these changes. A shop assistant is responsible for providing assistance and customer service to customers in the daily operations of a retail or other shops. You will report to a manager or supervisor, and they will generally tell you what to do on a daily basis. Assistant Manager responsibilities include hiring and training sales associates, monitoring inventory and ordering merchandise based on demand. Function . They often have to work nights and weekends. They like to do things for themselves, after all. Shop assistants have to be aware of each product’s location and maintain product knowledge for everything sold in their shop. The tips below will help strengthen your resume writing. Shop Assistant Responsibilities: Receiving, processing, and organizing shipments and deliveries accordingly. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. Although a sales assistant can work in a variety of areas, the main duties seldom change. It is effectively a customer service position which means you must help customers and ensure they find what they’re looking for. Those in the bottom 10 percent make below $8.00, while those in the top 10 percent make above $17.00. Next, outline the required and preferred skills for your position. They will also be expected to know about various promotions on offer and help in ordering and arranging the delivery of stock. Shop Assistant Job Summary We are looking for an energetic, enthusiastic shop assistant to join our growing team. Assistant Store Manager Job Responsibilities. All rights reserved. According to Payscale, the national median hourly wage for shop assistants is $11.31. Create the perfect job-worthy cover letter effortlessly in just a few clicks! They also collaborate with the Store Manager and teams to provide a welcoming, positive and efficient experience to customers. The Assistant Store Manager helps supervise a store’s staff and operations. Sales Assistant responsibilities and duties. Sales Assistant responsibilities include: Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Powerful Phrases for Effective Customer Service – This book contains more than 700 proven customer service phrases and scripts, making it a great reference resource for any customer service professional. Shop assistants often serve as a shop’s sales force. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations. Shop assistants must perform many duties and responsibilities to support both the front and back end of a retail environment. Assisting customers in the selection and purchase of items. Visit our Help Centre for answers to common questions or contact us directly. Once the product is processed, they either backstock it or bring it to the sales floor. Inform Customers of Current Promotions. Operating various tools, such as labeling machines and pricing scanners, Maintaining sales floor to company visual standards using strong attention to detail, Diffusing customer complaints using conflict resolution skills, Having a “go-getter” attitude to help management with tasks as needed. Develops productive relationships with cross-functional team members using collaboration as a tool for shared success. One of the main duties is greeting and serving customers from the moment they enter the shop. They must maintain knowledge of the current promotions and ensure every customer they interact with is aware of the promotions. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to. You will be working in a retail environment and will be expected to help customers with all their shopping requirements. Assist in ensuring that the product presentation area is clean and organised Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction. In more specialist shops, like TV and DVD stores, assistants will also be expected to have specialist knowledge about the … The shop assistant can be found in all sizes of organisation, from well known high street chains to small independent shops and elite fashion brands. And if your position is specialised, consider including the specialisation in the job title as well. Examples of Store Assistant responsibilities. According to the National Bureau of Labor Statistics, the demand for retail sales workers, which includes shop assistants, is set to rise 2 percent through 2026. Outline the types of activities and responsibilities required for the job so jobseekers can determine if they are qualified, or if the job is a good fit. We researched a plethora of Store Assistant job descriptions to come up with the following list of Store Assistant duties and responsibilities. The Customer Rules: The 39 Essential Rules for Delivering Sensational Service – This book is considered a must-read for those in the customer service industry. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. Shop assistant is an entry-level position in the retail world. Most people looking to build a career in retail use this as a stepping stone to becoming a keyholder or manager. Shop assistants work in pretty much any industry that sells products directly to customers. Responding promptly to customer inquiries. Assisting with postal deliveries to customer addresses. In this entry level position, you will assist shop supervisors and project managers with a variety of tasks, while learning the basics of manufacturing including how to operate machinery. Needed by a floor assistant is a worker who is out in the operation of store... Maintain product knowledge for everything sold in their shop titles, abbreviations or to... Directly to customers sure people understand what your job description daily basis percent above. Us directly job title as well and terms ordering merchandise based on demand customer care to shops customers floor! Day and spend their Time switching between customer service, visual merchandising, and improvement... Start and end of a retail environment Time switching between customer service position which means you must customers! Needed by a floor assistant are general in nature, this is often an entry-level position in selling... 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