Frequently Asked Questions

Ntouch have been operating since 1998 and have been an independent limited company for the past 6 years. During this time we have competently handled over 250,000 enquiries on behalf of our clients and currently handle around 50,000 a year. We handle numerous research projects every year mainly for clients who have used our service before - we still have a full time contract with our first ever client. We have no debt and are financially stable.

There are all kinds of reasons to outsource that you Finance Director will love, but we think the most important reason is that you will be able to get on with your proper job - developing your brand - safe in the knowledge that your consumers are receiving great customer service. We provide a service that seamlessly reflects and protects your brand values and tone.

Since we live in a rapidly changing world of communication with multiple avenues for contact, Ntouch can identify the best methods for you to connect with your customers, ensuring that you can always hear what your customers think about your products.

Ntouch have invested in some very hi-tech communication systems that enable us to deal with everything from white mail to SMS, live chat to email and Facebook to telephones.

The cost of our services will entirely depend on the service you require and once we understand your business and your needs we will give you a very competitive price.

We prefer to take a holistic view of your needs, by using our knowledge and experience we will ensure that customer service forms a viable and cost effective part of your overall business plan.

Ntouch utilise technology and location to keep overheads low and your costs down to keep you and your customers happy!

The quick answer is Yes, we understand that you have worked very hard on your brand identity and we will work closely with you to ensure we understand everything about your customers and what you want to say to them.

At heart Ntouch are a small group of talented people who all have one thing in common - a passion for and innate understanding of customer service.

We believe that everyone is different and deserves to have their individual needs met.

We use our considerable skills and knowledge to help you provide your customers with service that meets and exceeds their needs and expectations.

This is one of those long running office arguments we have - do we refer to the people who buy your products as consumers or customers?

We think of consumers as being the people who actually use or consume your products and customers as people who buy your products as retailers or wholesalers.

To save confusion we have decided to call everyone customers, that way however they come-by your products we will aim to give them the service they expect and deserve!