This includes things like (but not limited to); New owners bought it this year and the store has been liquidating. That’s a “fake giftcard.” Man America is lazy, More posts from the TalesFromYourServer community, Continue browsing in r/TalesFromYourServer, Press J to jump to the feed. Before I could even respond, her friend snaps and yells "THIS IS A BREWERY, MEREDITH!". I briefly considered re-wording the ad and submitting it, but remembered that we weren't supposed to do that, so instead, I followed procedure and abandoned the transaction. It is not so I can spend hours explaining how to get a free email to create a username to register with a website... My AHT is through the roof. All content . We offered it in 2 sizes: the cup and the bowl. I used to work at a college dining hall that served pizza by the slice. We are offering our special holiday menu, with no substitutions. https://reddit.com/r/TalesFromTheFrontDesk/ launch I would always greet the table with “Happy Thanksgiving! I’m glad one of her friends called her on it since we can’t do anything. Also, I have dairy, nightshade and gluten allergies. A place where people from the hotel industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. So in the before times, I worked at a local craft brewery. We have our own pumpkin ale that I think is delicious though. I once had a customer ask me “Is the chicken sausage pizza vegetarian?” He was serious. So I just had a call where the Caller is wondering where all their money went, so I look and it seems that the local unemployment office just took the money back off the card because it hadn't been activated. "All our food is carbon-based", then walked away. Lawless . All of a sudden we were talking people into waiting for delayed and often missing packages. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Her daughter eventually yelled at her: MOM ITS ICED TEA!!! Depending on the newspaper, people placing ads could have anywhere from 20-30 words in their ads for free, with additional words costing anywhere from $1 to $3. Additionally, our procedures required that upon bringing up their ad, we were to read the ad back to them before we could proceed. Press question mark to learn the rest of the keyboard shortcuts. Nothing else. r/talesfromretail | Tall Tales From Behind the Counter | Reddit Cringe | Tales from Retail! Unfortunately, our registers don't allow for that. That's the best honestly, the best one I got was with iced tea. I once had a lady announce to me she was a vegetarian, then proceeded to order spaghetti and meat sauce (on the side). So you have to listen to me, or go hungry. I had that last week and it was so good! I never realized how dumb some of the general population were until I started working in a restaurant and hearing questions like "does the seafood tomato cream udon have seafood in it? I just wish they also took the time to teach them how to use their gifts. The lady kept asking if the iced tea is cold, and I kept repeating that it's "iced" tea, because it was just too funny to pass. She handed me some extra cash on top of the generous credit card tip. My fave was ‘can I get a bowl of the chicken and bacon soup but vegan?’ .... no. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls Understand?”. **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! Then things started to change. We should consult our supervisors if the customer demanded a refund. A previous agent told the CH that he'd need to talk to talk to the LO about that, problem is the LO is claiming that they don't see any withdrawals and accuse the caller of lying. The company started using Pitney Bowes and domestic orders were taking 3-4 weeks to arrive. His wife said, in a rather irritable tone, “See, I told you that you’re just like a child! This drives me crazy. Mostly, I chose to do refunds. Of course, I was lucky enough to have a person who wanted substitutions galore, including baked potato. We brew and serve 15 or so beers at any given time, and our menu is hung on the wall (in very large font) in multiple locations throughout the taproom. Me: Either size can be sold to-go, so would you like the cup or the bowl? I know it's anti-climactic, but I doubt she followed through on her threat, but I like to think that some old lady tossed herself out the window because her personal ad wasn't renewed. 11 Servers Share Tales of Customer Revenge . Online. I explained, again, we don’t have any potato besides mashed, and I could not accommodate their requests as we have a limited menu. r/talesfromretail | Tall Tales From Behind the Counter | Reddit Cringe | Tales from Retail! Science. We would have a special menu, with no substitutions, but it was a good menu with the traditional items you would expect to find on that holiday. We dealt with the fallout. It’s always the old men with the worst malware because they are going to the shady porn sites and clicking on pop-up ads. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls Best Buy Customer Service Experience Short Walked into best buy with my dad to pick up a new Echo Dot, and a digital antenna for our TV (we stream our movies … Her: Ok just give me whatever I had the last time I was here. Why would I know what that was? I used to work at a winery. I brought up her ad, and saw a note indicating that the most recent time her ad had been renewed, it had been renewed for free, but the next time it was renewed, it either needed to be re-worded to fit the constraints for a free ad, or payment needed to be secured to run it again. Everyone received their tech-related Christmas presents today. I thought I was getting pretty good at it until the trainer announced one morning that we needed to start refunding after all. The only food I can offer you is what’s on the menu you have in your hands. Now pay attention! 323. Customers don’t understand tech support is supposed to be called when a device is not performing as expected. Alaska News . When someone placed or renewed an ad, they had to approve the wording of the ad before we could submit it and end the call. No you cannot. Her: Oh no never mind. The 6th friend orders a Budweiser. Add to my interest. This week on Under The Influence, an encore broadcast of one of our most requested episodes from last season: "Tales of Customer Service." Come explore the horror stories from r/ talesfromretail . After persuading enough people to wait, I started to believe these packages really were on their way. At my station, I had a Pinot Noir and a Chardonnay. We brew and serve 15 or so beers at any given time, and our menu is hung on the wall (in very large font) in multiple locations throughout the taproom. No more gift cards. Call volume was through the roof. So next they ask for Chicken Parmigiana (which we’ve never had), so squatted down next to the chair so our eyes were at the same level and said, “Look at me. Fine Dining Restaurants. I feel terrible because I know many of them don’t know how to search the web. 331k Members Everything except for water, ginger ale, and coke is made right here in house. I worked hard and didn’t consult anyone. Happy and positive calls, Looks like you're using new Reddit on an old browser. Everyone wants to check on their older loved ones during the pandemic. Any tips on how to ease people over to our website’s user guide when they have basic questions? There's also tabletop menu things on every table. ... Share on Reddit. Customer: Okay I want a footlong and a six inch. The recipients of these items have to learn to do basic procedures to even use our product, but we aren’t supposed to teach people how to double tap or open a file or hit return to go to the next line. Members. Items were arriving weeks after they were guaranteed to arrive. I'll just have an Angry Orchard. If you are receiving, not giving, technical support (even positively), then this is not the right subreddit for your post. I forget the actual wording of the ad, and how many words her ad contained, but it did exceed the number of words for a free advertisement. "Yes", I replied. Her: Hi I'd like to order some soup, how much? **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! Before I had a chance to tell her that her ad exceeded the maximum number of words for a free ad and that we'd either have to edit the ad down to the word limit or she would have to pay the fee to renew the ad in its current state, she hung up. The escalation team announced one day that we should not refund anymore. Medium. 5 of them quickly give me their order. Moronic and stupid things callers say Please renew my ad and if it doesn't run, I'll throw myself out the window.". I don't know what that was. We also hand out paper menus to every guest. So in the before times, I worked at a local craft brewery. Her: Oh that's okay. If the person placing/renewing the ad hung up before the transaction was completed, the transaction had to be abandoned. I’m glad to spend the holiday with you today! About two decades ago, I worked for a call center that took personal ads for multiple newspapers throughout the country. Iditarod . Come explore the horror stories from r/ talesfromretail . We have a cup and a bowl, Me: We don't medium, just the two sizes: a cup or a bowl. Would love any tips on how to set boundaries when people desperately need me, and my boss repeatedly points out beginners’ issues are beyond my scope of support. My experience doesn’t feel real unless I share it. Created Feb 5, 2013. The worst part about customer service is realizing how dumb some people truly are. Note: Some Reddit tales have been edited for brevity. Me: I have a PINOT NOIR and a CHARDONNAY. I used to work at a place with really popular soups. Come explore the horror stories from r/ talesfromretail . I’m surprised I wasn’t fired. Customer Service. Filter by flair ... Tales Only. I worked in a finer dining establishment a few years ago during Thanksgiving Day. The company has been begging us to sign up for overtime tomorrow. This involves splitting up your long posts into paragraphs, and proper punctuation and grammar. As per our procedure, I read her ad to her and asked if it sounded correct. One weekend I was tasked to pour at a "Wine Passport Event". Ridiculous caller demands Like I said, all the beer we serve is brewed right here (gestures to the giant fermentation tanks.) ** There are lots of menus. I do have a high feedback score because I actually care, but I know I’m eventually going to get ‘counseled’ on it again. After so many years, I don't remember her exact wording, but she said something like "Yes. Reddit Tales brings you the most entertaining and funny stories from reddit. Everything went final sale—no more returns—and prices fell to rock-bottom. At first, we were taught the usual: use pleasantries, brand the call, replace when missing, refund if unhappy, notate notate, offer gift cards. Me: confused Yes, sir, did you want both of these sandwiches to be pastrami, or -, Me: Yes, sir, we have pastrami, I'm just trying to clarify your order -, Me: stands in confusion because I'm not sure if I'm being pranked or not, Customer: OMG YOU PEOPLE ARE MORONS peels out of the drive-thru, Subway has a drive through!? This is embarrassing!” I apologized to her for any embarrassment I may have caused, and made sure she got a free cocktail and dessert. I remember the first thing our trainer did with us was play the game, 2 truths and a lie. Do you have the Sam Adams pumpkin ale? Me: I'm sorry, the Merlot isn't part of this event. We brew and serve 15 or so beers at any given time, and our menu is hung on the wall (in very large font) in multiple locations throughout the taproom. So in the before times, I worked at a local craft brewery. ", "What kind of cheese comes on the Ham 'n Swiss sandwich?". TFTS is for tales of providing support, not the reverse. A places for customers to vent and rage and even smile about their customer service experiences. A place where people from the hotel industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Moral support after dealing with awkward and difficult callers Thanks to Reddit we know the answer to these questions because a group of servers have got together to share their worse customer experiences and best customer revenge stories. She ordered a ginger ale. Press question mark to learn the rest of the keyboard shortcuts. I started issuing refunds willy-nilly, but then things got really freaky. Me, slightly annoyed: Ma'am, we don't carry Sam Adams. These customer service fails are so bad they’ll make you never want to spend money again. Or to tell them I can’t provide such a fundamental or lengthy level of training? The call center company was working for a failing major retail brand. I was having a particularly grump afternoon. Me: Sorry but unfortunately we don't have Budweiser. Find more subreddits like r/talesfromcallcenters -- **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! If you're looking for something similar to a bud, we have a helles lager I can grab you a taste of. Oh the joys of customer service. I had to inform him that, unfortunately, the chicken sausage pizza is not vegetarian since it has chicken and sausage on it. 254k. I approach a table of six young women, welcome them, and give the speech about how all the beer is brewed in house. The worst part about customer service is realizing how dumb some people truly are. r/talesfromretail | The Customer is Always WRONG | Reddit Cringe | Tales from Retail! I was not a good liar and I thought this meant I passed. Me: Sure, are those both of those going to be pastrami? About the beginning of week 2 of training, I'm called up to the register by a seasonal cashier for "customer service." One day, I get a call from a sweet little old lady who wanted to renew her ad. For example, if you’d like a baked potato today, I am sorry but we have used every potato to make our delicious red skinned mashed potatoes.” This was a standard, every table, every time. Share on LinkedIn. This happens on a regular basis: Actual conversation I had working in Subway's drive-thru: Me: Welcome to Subway, what can I get started for you? A guest asked, "is your food organic?". The day after Christmas is always busy, but this year there are going to be thousands of elderly people whose kids bought them a smartphone or Kindle. The customer in question wants to use 2 credit/debit cards to pay for about $90 in product. At the virtual water cooler, there was talk about how “spoiled” the customers were and how “stupid” an employee was if she “gave them what they wanted.”. My restaurant has Pepsi products and our only diet is Diet Pepsi. Enjoy these tales of awkwardness from Zoom holiday office parties . 11 Servers Share Tales of Customer Revenge . Yesterday was my last day at a call center. Me: Well what size would you like? Does that work?